10 Questions Your Window Installer Should Answer Without Hesitation
Take your time choosing your double glazing installer
After three decades in the window installation business, we've learned that the best customers are the ones who ask the tough questions.
Here's what you need to know before signing that contract.
1. Insurance and Credentials
"Do you carry comprehensive insurance, and can I see it?"
We recommend you do not budge on this one. We are fully insured to ensure you have peace of mind.
Any professional installer should show you their certificates without fuss.
2. Installation Standards
"What building regulations apply to my installation?"
Your installer should know current building regs inside out.
They need to explain ventilation requirements, emergency exits, and thermal performance standards for your specific project.
3. Product Selection
"Why this particular window for my property?"
Skip the sales pitch. Your installer should explain thermal ratings, frame materials, and glass options based on your home's specific needs.
At our showroom in Billericay, we demonstrate these differences hands-on.
4. Problem Management
"What happens if you find rot in my window frames?"
Real problems need real solutions. We've uncovered everything from Victorian-era surprises to 1970s bodge jobs.
Your installer should explain their backup plans and how extra costs are handled.
5. Warranty Details
"What's actually covered?"
Get specifics. Our warranty covers parts, labour, and seals.
Make sure you understand exactly what's included, what isn't, and for how long. And very importantly, get it in writing.
6. Property Protection
"How will you protect my home?"
We use dedicated dust barriers, floor protection, and garden covers.
Your installer should give you a clear rundown of their protection methods, not vague promises about being careful.
7. Project Timeline
"Walk me through the installation day."
From arrival time to clean up, you need to know what's happening and when. Most installations take 1-2 days per room, weather permitting.
Avoid anyone who won't give you specific timeframes.
8. Quality Control
"How do you check the installation?"
We check every window for smooth operation, water-tightness, and proper sealing.
Your installer should explain their testing process and how they'll demonstrate it works.
9. Payment Structure
"What's your payment schedule?"
We take a 25% deposit to secure materials, with final payment after inspection and sign-off.
Be wary of demands for large upfront payments or cash-only deals.
10. References
"Can I speak with recent customers?"
Any installer with a reputable reputation will have happy customers eager to share their experience.
We're proud of our 4.9-star rating from 990+ customer reviews and always share recent local installations.
Final Thoughts
Your windows are a 20-year investment. Take time choosing your installer.
Visit our showroom: 3 Whitesbridge Farm Industrial Estate by appointment only, and we'll show you exactly what sets professional installation apart.
Remember: Good installers welcome tough questions. They show you're serious about quality - and so are we.
We do hope you found this article of interest, if you do have a query regarding this article or any of our other articles, then please get in touch with us.
